Absolutely yes! 100% safe certified materials are used for our products. All textiles are hypoallergenic and tested.

Yes, all our feathers are from syntentic materials.

All payments are processed and managed through secure platforms with the SSL protocol, the same used in any other major website. Our store is collecting payment directly from this services and so we do not have any access to your payment information. All payment inforomations will remain safe and risk-free.

Once a refund request has been validated and processed, the amount refunded it will be automatically payed back on your payment method used during the checkout. Usually take 2 to 5 days to be available on your account.

We offer free shipping service with major company like GLS  for all domestic orders (Italy)with no minimum amount spent within 48h; and is free for all European orders above 40 €. Read more

Because of the recently shipping costs increasment, we decided to offer only a fast service within Europe at a resonable price. If you are from USA, Australia or another country and want to order from us, please send us a message with your location and we can create a custom shipment for you.

Natioanl delivery times (Italy) can include 1 to 2 working days, for Innational shipments (Europe) up to 4 working days.

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return with 100% refund. you can send a request automatically on our return center here. HERE .

For particolar cases or questions, write an email to sales@figarocatsstore.com

Since cats take time to adapt to new things, we offer a FREE return with excange or full refund within 14 Days.

You can request a refund or exchange via email to sales@figarocatsstore.com

We do not accept returns for products that have been used improperly or damaged.

If a product is broken, not working or simply not what you ordered, send us an email at sales@figarocatsstore.com within 14 days of purchase and we will resolve the problem as soon as possible.

You can request a refund or exchange of a damaged product only if it is damaged (or not working) on delivery.

For any type of problem send us an email within 14 days with a photo / video and a brief description of the problem; we will get back to you as soon as possible.