Absolutely yes! 100% safe certified materials are used for our products. All textiles are hypoallergenic and tested.
Yes, all our feathers are from syntentic materials.
We always choose the most sustainable options when is available. Our mission is to have the entire catalogue made of susitanble textiles and reduce 100% the use of the plastic
All payments are processed and managed through secure platforms with the SSL protocol, the same used in any other major website. Our store is collecting payment directly from this services and so we do not have any access to your payment information. All payment inforomations will remain safe and risk-free.
Once a refund request has been validated and processed, the amount refunded it will be automatically payed back on your payment method used during the checkout. Usually take 2 to 5 days to be available on your account.
We accpet all the major payments system and all debit and credit cards within VISA or MASTERCARD circuits.
Paypal, applepay, amazonpay and googlepay, are also available.
We offer free shipping service with major company like GLS for all domestic orders (Italy)with no minimum amount spent within 48h; and is free for all European orders above 40 €. Read more
Because of the recently shipping costs increasment, we decided to offer only a fast service within Europe at a resonable price. If you are from USA, Australia or another country and want to order from us, please send us a message with your location and we can create a custom shipment for you.
Natioanl delivery times (Italy) can include 1 to 2 working days, for Innational shipments (Europe) up to 4 working days.
We pack and ship diretly from our wherehouses in Italy every working days (Mon-Fri). All the orders placed are usually shipped the day after. For orders placed during the weekends or holidays, we ship the next avaliable working day.
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return with 100% refund. you can send a request automatically on our return center here.HERE .
We do not accept returns for products that have been used improperly or damaged.
If a product is broken, not working or simply not what you ordered, send us an email at firstname.lastname@example.org within 14 days of purchase and we will resolve the problem as soon as possible.
You can request a refund or exchange of a damaged product only if it is damaged (or not working) on delivery.
For any type of problem send us an email within 14 days with a photo / video and a brief description of the problem; we will get back to you as soon as possible.
Once a refund reques has been processed, and the producs is back to our wherehouse, we usually take 1 to 2 days to check the integrity or any damaged of the item. After that a refund will be automatically processed.